The Six Sigma approach focuses on customers. This approach Identifies and understands how the work gets done (the value stream), how to manage, improve and for ease of the process flow. The Approach removes repetitive and obsolete processes and reduces waste. This approach is managed by facts and reduces variation.

Introduction to Six Sigma, Statutory Obligations within the Quality Domain, Behavioral sciences within the Quality Domain, Root cause analysis, Six Sigma support and Six Sigma.